Terms of Service
These terms are written in plain English on purpose. They cover your use of marketingcompass.com and the Marketing Compass advisory service, which is operated by Marketing Compass LLC (“Marketing Compass,” “we,” “us”). By using the site or the service, you agree to them.
1. Who we are and what we do
Marketing Compass is an independent marketing advisory service. We review what you spend on marketing, give you a monthly Fix List, and answer your questions about it. We do not sell or perform marketing services. We don't run ads, build websites, or do SEO, and we don't accept payment from any vendor we evaluate. Our only client is you.
2. The service
Each month of an active subscription includes a Check-Up of the marketing spend and accounts you share with us, a plain-English Fix List, and access to your advisor for follow-up questions. Some plans also include advisory calls; the plan you purchase states what it includes. We provide advice and recommendations. Decisions about whether and how to act on them are yours, and implementation is handled by you or your vendors.
3. The Fix List Guarantee
Here is exactly what our guarantee means. Each monthly Fix List is guaranteed to contain at least one fix: a specific, actionable recommendation that we believe in good faith can improve your marketing results or reduce wasted spend. If a monthly Fix List contains no fixes, that month is free. Tell us within 14 days of receiving that Fix List and we will refund that month's fee or credit it to your next month, your choice.
The guarantee applies to each month separately and covers the presence of fixes on your Fix List. It is not a guarantee of specific business results, revenue, or savings, because those depend on implementation and factors outside our control.
4. Billing and cancellation
The service is billed monthly in advance. There are no long-term contracts. You can cancel any time, and cancellation takes effect at the end of the billing period you already paid for. Except for the Fix List Guarantee above, fees are not refundable once a month's Check-Up has been delivered.
5. What we need from you
To do the Check-Up, we need accurate information and reasonable access to the marketing accounts, invoices, and reports you want reviewed. If we can't access something, we can't review it, and the guarantee doesn't apply to materials we were not given.
6. Confidentiality
We treat your business information, account access, and numbers as confidential. We don't share them with anyone outside the service except as described in our Privacy Policy, and we never sell your information.
7. Your Fix Lists
Fix Lists and other materials we prepare for you are for your business's internal use. Use them however you like inside your business. Please don't republish or resell them.
8. Honest limits
Marketing involves judgment and uncertainty. We give you our honest professional opinion, but we are not accountants, lawyers, or financial advisors, and nothing we provide is legal, tax, or investment advice. The service is provided as is. To the fullest extent allowed by law, our total liability for any claim related to the service is limited to the fees you paid us in the three months before the claim arose.
9. The website
The site is provided as is. Don't misuse it, attempt to break it, or scrape it. Content on the site, including the Marketing Compass name, the Fix List name, and our materials, belongs to us.
10. Changes and contact
If we change these terms, we'll post the updated version here with a new effective date. Continued use of the service after a change means you accept it. Questions? Email support@marketingcompass.com.
11. Governing law
These terms are governed by the laws of the State of Wyoming, where Marketing Compass LLC is organized, and any disputes will be handled in the courts located there.